Thank you for your service! We developed the HERO program to show our ongoing appreciation for the work you do to make our country and communities as safe as possible.
Visit the Ember Rewards desk with required documents to verify your military or first responder status and receive your designation as a HERO member to unlock additional benefits:
- Commemorative special issue HERO card
- Upgrade to Ignite status (new and current Spark members)
- Access to future HERO exclusive promotions, offers and discounts
Frequently Asked Questions
Eligible existing and new rewards program members, visit the Ember Rewards desk with the appropriate documentation to verify your military or first responder status.
All active-duty military, veterans and first responders. A first responder is defined as an individual with specific training to assist at the scene of an emergency such as law enforcement officers, firefighters, paramedics and emergency medical technicians.
For military status:
- Active-duty military, reserves, National Guard and retiree ID cards
- Department of Veterans Affairs ID card
- Form DD-214 Certificate of Release
- A valid* state-issued ID or driver’s license with military/veteran designation
For first responder status:
- EMTs and paramedics can present a valid* state-issued license, a certification issued within the past 48 months or a valid* ID card with their name and title on it.
- Firefighters can use a valid* ID card with their name and title on it, a certification issued within the past 48 months or a valid* membership card.
- Law enforcement officers can use a valid* ID card that states their name and title or a certification issued within the past 48 months.
*Defined as an original copy that is not expired.
Yes, both cards will register play for your one singular Ember Rewards account.
Tier status and benefits do not change for Ignite, Flame, Blaze and Phoenix players. The HERO designation is an added benefit.
If you were at the Spark tier or opened a new account when receiving HERO designation, you’ll be automatically upgraded to Ignite status.